Supervision

Handling Problem Volunteers

Insightful and humorous guide to dealing with a wide range of problem behaviors exhibited by some volunteers, from irritating to seriously dysfunctional.

Keep Those Volunteers Around

A back-to-basics book on volunteer retention.

Keeping Volunteers: A Guide to Retention

How to enhance volunteer retention and motivation, avoid volunteer burnout, get beyond short-term commitments, and more – subjects of critical interest to every volunteer program manager.

What Can I Say?

A clear, concise guide on how to communicate with people who are ill.

What We Learned (the Hard Way) about Supervising Volunteers

Advice, wisdom, and experience from over 85 real-life, on-the-job supervisors of volunteers: crystal clear analysis of what works and what doesn’t in supervision.